It depends on which website the reservation was made:<\/p>\n
AirBnB<\/strong><\/p>\n Whenever a guest makes a reservation through AirBnB and stays at your property, you are automatically covered by the AirBnB Host Guarantee. The Host Guarantee covers any damage\u00a0to a host\u2019s property (home, unit, rooms, possessions).<\/p>\n More information on making a payment request for damage can be found here<\/a><\/p>\n Booking.com<\/strong><\/p>\n We can ask guests for a\u00a0damage deposit\u00a0<\/strong>on or before guest arrival. You choose the amount that you require for a deposit and we set this on your property page. On or before guest arrival, we manage the deposit payment.<\/p>\n {Unless we receive a written request from a client, Jungle Property do not take damage deposits at this time}<\/p>\n If any damage is found at the changeover check:<\/p>\n If a resolution can\u2019t be found:<\/p>\n AirBnB<\/strong><\/p>\n We submit a Host Guarantee request via Customer Service here<\/a><\/p>\n Booking.com<\/strong><\/p>\n Any claim for compensation for damage must be dealt with outside Booking.com.<\/p>\n Still not answered your question? We love questions so fire it at us using the contact details here<\/a><\/p>\n Please rate this article so we know how well it answered your question…<\/p>\n\n\n\n