What factors determine how my listing appears in search results on Booking.com?

A ranking is how Booking.com display available accommodation in search results. Booking.com sort the results based on what’s most relevant to each guest’s particular preferences. Those preferences include past search behaviour, specific market dynamics and a property’s overall performance. The ranking makes it easier for travellers to find the right property for them, and helps […]

Read More

When is the changeover check carried out?

Changeover checks will be carried out by the agent at the check-out time for guests. Where the owner arranges or carries out the cleaning for any end of let clean, the owner is responsible for arranging or carrying out the changeover check. Additional visits to the property other than visits conducted as part of the […]

Read More

Do I need to pay business rates for my holiday let?

If your self-catering and holiday let accommodation is in England and available to let for short periods that total 140 days or more per year, it will be rated as a self-catering property and valued for business rates. Small Business Rate Relief You can get small business rate relief if: your property’s rateable value is […]

Read More

Should I hire or buy linen for my holiday let?

Your choice – we can manage either arrangement but here are some pros and cons of each.. Hire Pros Flexibility to change – easy to change style, quality or amount of linen without having to buy a whole new set of linen or more linen to match the existing style and quality. Easier and cheaper […]

Read More

If I am staying for a week what laundry facilities are available?

Some of our properties have laundry facilities for guests to use. If the property doesn’t have suitable facilities, we recommend you contact Well Washed who offer a laundry collection and drop-off service – Call 01458 897007 for more details Still not answered your question? We love questions so fire it at us using the contact […]

Read More

How do I claim compensation if a guest damages a property?

It depends on which website the reservation was made: AirBnB Whenever a guest makes a reservation through AirBnB and stays at your property, you are automatically covered by the AirBnB Host Guarantee. The Host Guarantee covers any damage to a host’s property (home, unit, rooms, possessions). More information on making a payment request for damage can […]

Read More

Will I be charged booking fees?

Yes – The fees charged for bookings vary dependent on the platform used to take the booking: AirBnB The host service fee is generally 3% + VAT per booking automatically charged at the time of booking but may be higher for hosts who have a Super Strict cancellation policy. This fee is calculated from the […]

Read More