Do Booking.com charge the host commission on cancelled bookings?

No – Provided Booking.com are informed they do not charge for guest no-shows, guest cancellations or invalid credit cards and these types of bookings are not included in your invoice and you’re not charged commission. Booking.com only charges commission on confirmed stays and non-refundable bookings – regardless of whether the guest stayed at your property […]

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Can you explain the card processing fee?

The Card Processing Fee of 2.4% + 20p applies to any card payments we process directly on behalf of The Owner. This does not apply to card payments made directly to any booking platform. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this […]

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What does your short let management fee cover?

Details of the services we off owners and the fees we charge can be found here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…

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Do I need to provide a house manual?

Yes – The owner must provide us with a house manual for the property before the commencement of marketing of the property. Guests are no longer just looking for somewhere to sleep – they’re expecting their hosts to be helpful and informative and help create a great experience for them. Property owners know their property […]

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Do I need to provide broadband at the property?

Yes – Owners must ensure a broadband/Wi-Fi connection is available to guests throughout their stay. It is now taken for granted that guests will be able to access Wi-Fi whilst on holiday. Whilst going away is often about ‘getting away from it all’, for a lot of guests, watching a box set, surfing their social […]

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Do you take bookings via Facebook?

No – bookings can be direct (via our website or visiting the office) or via booking platforms such as AirBnB or Booking.com. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…

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