It depends on which website the reservation was made: AirBnB Whenever a guest makes a reservation through AirBnB and stays at your property, you are automatically covered by the AirBnB Host Guarantee. The Host Guarantee covers any damage to a host’s property (home, unit, rooms, possessions). More information on making a payment request for damage can […]
Category: Owners
Will I be charged booking fees?
Yes – The fees charged for bookings vary dependent on the platform used to take the booking: AirBnB The host service fee is generally 3% + VAT per booking automatically charged at the time of booking but may be higher for hosts who have a Super Strict cancellation policy. This fee is calculated from the […]
Is there a maximum number of days guests are allowed to stay before they become tenants?
No but consider the following when allowing long stays in holiday accommodation: Law The laws that apply to the occupancy will be dependent on the status of the occupier – whether they are an excluded occupier (guest) or a tenant. Since a tenancy can be for as little as just one day, the length of […]
Do I need a court order to evict a guest who has overstayed in a holiday let?
No – A guest who has been given the right to occupy the premises for a holiday is classed as an ‘excluded occupier’ and does not have rights under the Protection from Eviction Act 1977 nor under the Housing Act 1988 and the landlord may evict the guest without a court order. Further Reading Part 1, Section […]
Do Booking.com charge the host commission on cancelled bookings?
No – Provided Booking.com are informed they do not charge for guest no-shows, guest cancellations or invalid credit cards and these types of bookings are not included in your invoice and you’re not charged commission. Booking.com only charges commission on confirmed stays and non-refundable bookings – regardless of whether the guest stayed at your property […]
Can you explain the card processing fee?
The Card Processing Fee of 2.4% + 20p applies to any card payments we process directly on behalf of The Owner. This does not apply to card payments made directly to any booking platform. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this […]
Do I need planning permission for change of use for my short let property?
It is possible though unlikely – it is a question of fact and degree whether short term lets amount to a material change of use. In London to change from a residential C3 property to a short term let (defined as occupation for less than 90 days) (Greater London Council (General Powers) Act 1973) is […]
Why are the available dates on my calendar shown in grey and not green?
Grey is the default colour for all dates in the Bookalet availability calendar when a property is first added to Bookalet. The colours of dates is changed in one of two ways: A confirmed booking is made – the booked dates will turn pink The property owner or the agent manually sets the availability for […]
What does your short let management fee cover?
Details of the services we off owners and the fees we charge can be found here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
Do I need to provide a house manual?
Yes – The owner must provide us with a house manual for the property before the commencement of marketing of the property. Guests are no longer just looking for somewhere to sleep – they’re expecting their hosts to be helpful and informative and help create a great experience for them. Property owners know their property […]
